PT Nicholas Pertiwi Konsultan · NPC Office
Kebijakan Penyerahan LayananService Delivery Policy
Bagaimana dan kapan hasil layanan NPC Office diserahkan kepada klien.
How and when NPC Office delivers the results of its services.
BAHASA INDONESIA
Kebijakan Penyerahan Layanan
Tanggal berlaku: 10 November 2026 | Terakhir diperbarui: 10 November 2026
Ringkasan. NPC Office menjual jasa, bukan barang fisik. Layanan mulai diproses setelah uang muka diterima dan dokumen Anda lengkap. Dokumen legalitas diserahkan setelah seluruh tagihan dilunasi, melalui email, dan dokumen asli dapat diambil di kantor kami atau dikirim melalui kurir.
Daftar isi
1. Ruang Lingkup
Kebijakan ini berlaku untuk seluruh layanan PT Nicholas Pertiwi Konsultan (“NPC Office”) yang dipesan melalui www.npcoffice.com, WhatsApp, email, atau kantor kami, termasuk yang dibayar melalui invoice dan payment gateway. Ketentuan dalam penawaran yang Anda setujui berlaku bersama kebijakan ini; apabila terdapat perbedaan, ketentuan dalam penawaran yang berlaku.
2. Kapan Layanan Mulai Diproses
Layanan mulai kami proses setelah kedua syarat berikut terpenuhi:
- uang muka sekurang-kurangnya 50% dari total tagihan, atau pelunasan, sesuai penawaran, telah kami terima; dan
- data dan dokumen yang diperlukan telah lengkap dan benar.
Mohon kirimkan bukti pembayaran ke WhatsApp +62 877-8830-9838 dan/atau email finance@npcoffice.com dengan tembusan ke admin@npcoffice.com untuk verifikasi. Kami akan mengonfirmasi dimulainya proses melalui email atau WhatsApp.
3. Kewajiban Klien
- Seluruh dokumen persyaratan wajib diserahkan paling lambat 60 (enam puluh) hari kalender sejak uang muka diterima. Apabila lewat dari jangka waktu tersebut, NPC Office berhak menganggap penawaran berakhir.
- Seluruh data dan dokumen yang diserahkan wajib benar, sah, dan tidak dipalsukan. NPC Office tidak bertanggung jawab atas keterlambatan atau kegagalan proses yang disebabkan oleh data atau dokumen yang tidak valid.
- Perubahan data sebelum penandatanganan akta, termasuk nama perusahaan, susunan pemegang saham, pengurus, atau bidang usaha, diakomodasi maksimal 2 (dua) kali. Perubahan berikutnya dikenakan biaya tambahan sesuai penawaran.
4. Cara Penyerahan
Dokumen legalitas perusahaan diserahkan setelah seluruh tagihan dilunasi.
- Dokumen elektronik seperti salinan akta, SK Kementerian Hukum, NPWP, NIB, perjanjian sewa virtual office, surat keterangan domisili, invoice, dan tanda terima dikirim ke email yang Anda daftarkan, tanpa biaya pengiriman.
- Dokumen asli dapat diambil di kantor kami di Jakarta atau Surabaya pada jam layanan, atau dikirim melalui kurir ke alamat yang Anda berikan. Ongkos kirim ditanggung klien, kecuali disepakati lain.
- Layanan ruang (virtual office, meeting room, dan serviced office) tersedia sejak tanggal mulai yang tercantum dalam perjanjian atau konfirmasi pemesanan.
5. Estimasi Waktu Penyerahan
Estimasi dihitung dalam hari kerja (Senin–Jumat, kecuali hari libur nasional) setelah seluruh persyaratan terpenuhi.
| Layanan | Estimasi penyerahan |
|---|---|
| Pendirian PT, PT Perorangan, dan CV | 5–7 hari kerja sejak akta pendirian dan formulir permohonan perizinan ditandatangani serta pembayaran dilunasi |
| Fast Pass | 3 hari kerja sejak dokumen lengkap |
| Pendirian PT PMA | SK 1–3 hari kerja setelah tanda tangan akta, NPWP 1–3 hari kerja, dan NIB 5–7 hari kerja |
| Virtual office | Perjanjian sewa dan surat keterangan domisili diterbitkan 1–2 hari kerja setelah pembayaran diterima dan dokumen perusahaan lengkap |
| Perubahan data perusahaan | 5–14 hari kerja |
| Pendaftaran merek | Bukti pengajuan dikirim setelah permohonan diajukan ke DJKI; sertifikat diterbitkan oleh DJKI, umumnya sekitar 2 tahun |
| Meeting room dan serviced office | Sesuai tanggal dan jam pemesanan |
| Perizinan usaha, perpajakan, dan layanan lainnya | Sesuai estimasi dalam penawaran |
6. Perubahan Jangka Waktu
Jangka waktu penyerahan dapat berubah apabila:
- NPWP salah satu pemegang saham, direksi, dan/atau komisaris tidak valid, sehingga penerbitan SK pengesahan pada sistem Kementerian Hukum terhenti;
- data atau dokumen belum lengkap atau berubah di tengah proses; atau
- terjadi keadaan di luar kendali kami, seperti perubahan hukum atau kebijakan pemerintah, bencana alam, kerusuhan, gangguan atau perubahan sistem perizinan, dan keadaan memaksa (force majeure) lainnya.
NPC Office akan senantiasa memberikan informasi terkini mengenai perkembangan dan estimasi waktu penyelesaian kepada Anda.
7. Proyek Tidak Aktif
Apabila Anda tidak memberikan respons atau kelengkapan dokumen dalam waktu 60 (enam puluh) hari kalender setelah NPC Office mengirimkan 2 (dua) kali pengingat melalui WhatsApp atau email, NPC Office berhak menganggap proyek telah dibatalkan dan tidak berkewajiban melanjutkan pekerjaan.
8. Pemeriksaan Dokumen
Mohon periksa dokumen yang Anda terima. Kesalahan penulisan yang disebabkan oleh kami akan kami perbaiki tanpa biaya tambahan.
9. Hubungi Kami
PT Nicholas Pertiwi Konsultan (NPC Office)
Email: admin@npcoffice.com
WhatsApp: +62 877-8830-9838
Telepon Jakarta: +62 21 2780 6577 | Telepon Surabaya: +62 31 2117 7788
Jam layanan: Senin–Jumat, 09.00–18.00 WIB
Kebijakan ini dibuat dalam Bahasa Indonesia dan Bahasa Inggris. Apabila terdapat perbedaan penafsiran, versi Bahasa Indonesia yang berlaku.
ENGLISH
Service Delivery Policy
Effective date: 10 November 2026 | Last updated: 10 November 2026
Summary. NPC Office sells services, not physical goods. Work starts once your deposit is received and your documents are complete. Legal documents are delivered by email after the invoice is paid in full, and original documents can be collected from our offices or sent by courier.
Contents
1. Scope
This policy applies to all services of PT Nicholas Pertiwi Konsultan (“NPC Office”) ordered through www.npcoffice.com, WhatsApp, email, or our offices, including those paid by invoice and through a payment gateway. The terms of the quotation you accept apply together with this policy; in the event of any difference, the quotation prevails.
2. When Work Starts
We start work once both of the following conditions are met:
- we have received a deposit of at least 50% of the total invoice, or full payment, as stated in the quotation; and
- the required data and documents are complete and correct.
Please send proof of payment to WhatsApp +62 877-8830-9838 and/or finance@npcoffice.com, copying admin@npcoffice.com, for verification. We will confirm the start of work by email or WhatsApp.
3. Client Obligations
- All required documents must be submitted within 60 (sixty) calendar days of receipt of the deposit. After that period, NPC Office may treat the quotation as ended.
- All data and documents submitted must be true, valid, and not falsified. NPC Office is not responsible for delays or failures caused by invalid data or documents.
- Changes to data before the deed is signed, including the company name, shareholders, officers, or business fields, are accommodated up to 2 (two) times. Further changes incur an additional fee as stated in the quotation.
4. Delivery Methods
Company legal documents are delivered once the invoice has been paid in full.
- Electronic documents such as copies of deeds, Ministry of Law approvals, tax IDs (NPWP), NIB, virtual office lease agreements, domicile letters, invoices, and receipts are sent to your registered email, free of delivery charges.
- Original documents can be collected from our Jakarta or Surabaya office during office hours, or sent by courier to the address you provide. Courier fees are borne by the client unless agreed otherwise.
- Space services (virtual office, meeting rooms, and serviced offices) are available from the start date stated in the agreement or booking confirmation.
5. Estimated Delivery Times
Estimates are in working days (Monday–Friday, excluding national holidays) once all requirements are met.
| Service | Estimated delivery |
|---|---|
| PT, PT Perorangan, and CV incorporation | 5–7 working days from signing of the deed of establishment and licence application forms and full payment |
| Fast Pass | 3 working days from complete documents |
| PT PMA incorporation | Approval 1–3 working days after signing the deed, tax ID 1–3 working days, and NIB 5–7 working days |
| Virtual office | Lease agreement and domicile letter issued 1–2 working days after payment is received and company documents are complete |
| Corporate data changes | 5–14 working days |
| Trademark registration | Filing receipt sent once the application is filed with DJKI; the certificate is issued by DJKI, generally in about two years |
| Meeting rooms and serviced offices | On the booked date and time |
| Licensing, tax, and other services | As estimated in the quotation |
6. Changes to Timelines
Delivery timelines may change if:
- the tax ID (NPWP) of any shareholder, director, and/or commissioner is invalid, halting issuance of the approval in the Ministry of Law system;
- data or documents are incomplete or change during the process; or
- circumstances beyond our control occur, such as changes in law or government policy, natural disasters, civil unrest, disruptions or changes to licensing systems, and other force majeure events.
NPC Office will always keep you informed of progress and the estimated completion time.
7. Inactive Projects
If you do not respond or provide the required documents within 60 (sixty) calendar days after NPC Office sends 2 (two) reminders by WhatsApp or email, NPC Office may treat the project as cancelled and is not obliged to continue the work.
8. Checking Documents
Please check the documents you receive. Typographical errors caused by us will be corrected at no additional cost.
9. Contact Us
PT Nicholas Pertiwi Konsultan (NPC Office)
Email: admin@npcoffice.com
WhatsApp: +62 877-8830-9838
Jakarta: +62 21 2780 6577 | Surabaya: +62 31 2117 7788
Office hours: Monday–Friday, 09:00–18:00 WIB
This policy is made in Indonesian and English. In the event of any difference in interpretation, the Indonesian version prevails.
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